Ballymun Community Law Centre

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Ten things to know about Mediation


1. What is Mediation?

In life, conflict is normal and inevitable.
Usually people deal with conflict by talking, listening and collaborating however sometimes we get stuck and need help in opening the lines of communication.
Mediation is a form of ADR (Alternative Dispute Resolution); a process in which a trained mediator assists two or more disputing parties in resolving a conflict.
The process is voluntary, confidential, and impartial and aims to ensure that the participants reach an agreement that is acceptable to both parties.

2. What does a mediator do?

A Mediator is an impartial guide, trained and skilled in the mediation process, who will support the parties through the process with the aim of reaching an agreement.
Our mediators are professionally trained and registered with the Mediators’ Institute of Ireland (MII).

3. When to use Mediation

Mediation can be applied to virtually any conflict that parties can’t seem to resolve themselves, where the parties agree to the process and recognise the need to reach a solution.
Mediation is suited to commercial, legal, community, workplace and family disputes.
Regardless of the conflict, mediation provides a structure to identify issues and guide parties to deal with the points of differences.
Mediation is very effective in supporting parties to have a difficult conversation with the view to resolving an issue they currently disagree over.

4. Example of disputes resolved by Mediation

-Conflict between neighbours
-Noise complaints
-Housing disputes
-Conflict within families (inter-family disputes)
-Family (separating couples) mediation
-Work place disputes.

5. Benefits of Mediation

-Impartial and confidential
-Trained mediators do not take sides
-A win/win agreement for all those involved
-Less stressful than going to court.

6. Mediation is not

Mediation is neither a substitute for legal advice nor a way of receiving counselling.

7. How does Mediation work?

Mediation for the types of dispute listed above is facilitated in the following way:

-If both parties agree to mediate, two mediators are appointed to take the case.
-The same two mediators will work with the parties until the difficulty is resolved.
-The mediators meet with each party privately to hear for them what is causing them the difficulty.
-Once the mediators feel that they understand the different issues that have arisen for the parties, they offer an opportunity for the parties to come together with their support of a joint meeting.
-This meeting is what referred to as the mediation and takes place at a neutral venue.
-During the mediation, all parties will have the opportunity to tell their story.
-The mediators will invite the participants to put forward solutions and will support the disputants tailor an agreement that is unique to their conflict.
-A written agreement acceptable to all sides is drawn up and the parties agree to abide by the terms of the agreement.

8. How long does Mediation take?

Our mediation service offers a service level agreement of three weeks however this can on occasion be altered to accommodate the individual needs of all of the participants.

9. Appointing a Mediator

The Law Centre chooses a mediator that matches your needs and is experienced in the nature of the dispute. All mediators appointed by the Centre are professionally trained and accredited by the Mediators Institute of Ireland(MII).
Members of the MII have been assessed as competent to carry out mediations.
They are obliged to adhere to the MII’s Code of Ethics and Practice, engage in continuing professional development (CPD) and hold professional indemnity insurance.

10. Next steps

The Centre provides community, family and peer mediation. Note that this service is free of charge however voluntary contributions are appreciated.

If you require any further information on mediation or have any questions about the process please phone us on 01 862 5805.

The Centre also provide certified training in both conflict resolution, mediation skills and family (separating couples) training.